You can pay us using any one of the following payment methods:
1. ONLINE PAYMENTS
Pay us via Net-banking, credit cards, and debit cards via our online payment gateway. Over 95% of our customers use this option as it is fast and secure.
PayPal account lets you check out faster, safer and with ease, it is also accepted globally.
4. Cash deposit/ Cheque deposit
You can deposit a cheque OR Demand Draft OR do a cash deposit into any of our Bank's ATM Dropbox/branch near you. The cheque should be in favor of JOHNS MUSIC and you must mention our account number behind the cheque. You can also mail us the At-Par Cheques and Demand Drafts. Please do not mail us cheques unless they are "At Par" cheques.
Bank Name: Axis Bank
Account Name: Johns Music
Account no: 914020013314068
Ifsc code: UTIB0000574
Branch: Kalyan West
You Can also Scan the QR below and pay the amount required.
In such cases, we receive a confirmation within 3 working days from our payment gateway, and a manual order is created. You will receive two emails - one confirming payment and one confirming your order. If you have not received these emails after 3 working days, please call us on 8879948999
As per taxation laws in India, all music instrument category products are charged a GST of 18%
However all the prices mentioned on the website are inclusive of all taxes.
Yes, our ordering system is completely secure. We use the industry standard encryption protocol known as Secure Socket Layer (SSL), to keep your order information secure. We guarantee that every transaction you make will be safe and secure. You can verify the security of our ordering system for yourself.
Please note, NO agents from John's Music team will call and ask you for your credit/ debit card details or OTP for Paytm use.
Yes you can! You can pay through almost all UPI apps like Paytm, Google Pay, BHIM, Phonepay etc.
For this, Place the order by clicking the Bank Transfer option. After doing so, you can scan the QR below.
The actual shipping transit time is 6 to 12 working days anywhere in India.
There are also certain products we have to procure from the warehouse since our retail store does not have the physical capacity to stock a lot of products. In cases like this, the dispatch will be delayed further. In which ever case, We will keep you in loop about your orders status and wont keep you in the blind.
Note: Working days do not include Mondays and public holidays.
Absolutely. We ensure packing the product in bubble wrap and other packing materials so that you receive the product without any sort of damage.
All instruments come with a transit insurance. In the remote case of your instrument getting damaged during shipping, you are entitled to a replacement or a full refund as per your preference. However please take photo and video evidence if the package received is damaged.
With your help and cooperation, we will be able to treat your case quickly and to your satisfaction.
All orders are subject to inventory availability verification. Sometimes some popular products run out of stock. There may be cases where you have been able to order a product from our site and we will run out of stock before we can update the site and make the product un-available. In the event of this, our customer support department will contact you to notify you, and ask if you would like to wait for the order to become available, or to cancel your order with us. You may also have the other products from your order shipped separately, and we will send the backordered item when it arrives at our warehouse. We reserve the right to make partial shipments, which will not relieve you of your obligation to pay for the remaining deliveries. Please note that in the event that a product may be unavailable for a period of 10 business days, a full refund may be automatically issued to the customer.
Yes you can. If you want us to ship the product faster, express shipping is available at an extra cost. Within Mumbai, express delivery is withing 2 working days (except special orders and Pre-Orders). Outside of Mumbai, express shipping will be done by processing your order first and then followed by the other orders. The cost will depend on the weight and the location of delivery.
That's just our thing! Our expert team are constantly updated about products and upcoming technology. Give us a call on 8879948999 and we will help you go through your purchase smoothly.
We absolutely will. There are a lot of products in the music industry that release into the market every year. Sometimes we are unable to upload certain products on the website. This does not mean that we cannot find it for you .We will try our best to find the product that you desire and give proper alternates in case the product you asked for has been discontinued by the manufacturer.
You see this message on many products Because since we are a Retail Store too, sometimes the product gets sold from the store. To provide the Right Service to both Online and Offline Customers, we Urge you to Check Availability on Some Products that are Limited in Stock.
Also Due to Some Music Equipment being High in Price or Huge in Size, we stock in limited units.
By Just Checking with us the availability, you can make sure of your estimated delivery and we make sure we do not give any False Commitments thus keeping communications & relationships with Customers very Transparent.
We are a quality oriented company and every product is thoroughly checked and dispatched. Also we carefully do the packaging so the product reaches safely to the customer. Even though hard to believe, we have had ZERO damages till date.
Also every Guitar that is dispatched is Setup by an Experienced Technician so that you can have a perfect one Right out of the box. To provide such Customer service and delight, we have kept most prices on MRP (We don't charge above MRP) along with a Coupon Code discount. To make it short, You get what you Pay.