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Refund Policy

Terms & conditions for Return process:

  • Johnsmusic.in only accepts returns made within the first 3 days after delivery.  The Returns and Refunds are applicable for Transit Damage or Defective Product only.  
  • For Proof of Transit Damage, Customer is Advised to Take a Video of Unboxing. We will consider this as proof and helps us further Claim Insurance from the Courier Company. Without an Unboxing Video proof we do not consider the Return / Refund
  • In case of brands like Yamaha, Roland, Zoom, Boss, Hartke and Casio, the defective product will be sent to their respective service centers for Repair. 
  • If within the first 3 days of Delivery, John's Music will bear the shipping cost. If any kind of warranty claim beyond this period, the buyer has to ship the product to us or bear the shipping charges. 
  • If the Buyer refuses the package at the door without any unboxing video, and then claims a Refund; Johns Music will refund the amount after deducting the Forward and Return Transit cost.
  • If the Buyer submits wrong information during the purchase i.e Wrong Address / Wrong Pincode / Wrong Contact number and due to which the product gets returned to our facility, the Buyer will be refunded the amount after deducting the Forward and Return Transit Cost. 
  • Refund is initiated the very next day we receive the item back at our facility in Mumbai Pin: 421301. Once Refunded, the amount will reflect in your account in 5-8 working days as per the bank norms.  We can share the transaction ID on request. 
  • All return items must include original packaging along the owner’s manual, warranty card and should not show any wear or abuse with the product.
  • It is mandatory to include the invoice copy along with the returning package/ item. In case you do not have the invoice copy contact John’s Music Customer Support for invoice related query. 
  • The following items are non-returnable except for defects: opened or used sets of strings, boxes of reeds, computer software, soundcards, tubes, internal earphones, earplugs, traditional and ethnic wind instruments, harmonicas (hygiene issues), raw-frame speakers, pickups that have been installed, drumheads and sticks, turntable cartridges, washed or worn clothing and footwear, body jewelry, books, cassettes, CDs, DVDs, and videos.
  • Defective components that qualify for coverage under this warranty will be repaired after the evaluation for the product is completed. 
  • The time frame for servicing of any pro-audio equipment or musical instrument are not fixed. It would depend on the error/ issue with the product.

LIMITATIONS AND EXCLUSIONS

The following items are NOT covered by this warranty.

  • Fret wear, saddle wear, nut wear and Batteries 
  • No warranty on strings either pre fitted on the instrument or packed ones. 
  • No warranty on heads of Drums and Percussion.
  • Setups, adjustments or routine maintenance of any kind.
  • USB Cables, Power adapters or any accessory item are not covered under warranty.
  • Damage to finishes or cracks, splitting, or warping of wood due to changes in temperature or humidity, exposure to or contact with sun, fire, moisture, body salts and acids of perspiration, guitar straps, guitar stands/hangers made from vinyl, plastic, rubber or other synthetic materials, any other chemicals or non -approved polishes.
  • Damage, corrosion or rusting of any hardware components caused by humidity, salty air, or exposure to the moisture, body salts and acids of perspiration.
  • Any damage to an instrument resulting from customization or modification from factory standards.
  • Normal wear and tear on any part of the instrument, case or gig bag including jacks, controls, switches, plated surfaces, tuning machines, pickguards, zippers, clasps, handles, latches, case hardware etc.
  • All other damage and deterioration due to normal usage, wear and tear, aging, accidents, neglect, abuse, alteration, misuse, or Acts of Nature.
  • Any instrument, whose serial number is missing, altered or tampered with in any fashion.
  • Any instrument purchased from anyone other than johnsmusic.in
  • Instruments that have been serviced by unauthorized persons.
  • Loss or theft.
  • Damage caused by battery leakage.
  • The cleaning of controls or contacts of electronics due to exposure to dirty, dusty, or otherwise contaminated environment.

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