Shipping Policy

Orders once placed will be processed within 2 working days. Sunday is non working day for courier and Mondays are non-working day for John's Music. Hence orders received on Saturday will be processed on Tuesday.
Order will be delivered within 3-6 working days in main metropolitan cities. For tier 2 cities, order will be delivered in 8-10 working days. For North Eastern states order will be delivered in 12-15 working days. This timeline can get affected during monsoons, natural calamities, political unrest and any other factors that affect the smooth functioning of the courier.
Kindly expect delays in dispatching guitars that are ordered during the sale period as we take brief time with every instrument to ensure its quality and good setup for enhanced playability.
In case of a Guitar, we go through a strict Setup procedure along with QC that ensure a quality product is delivered to you. Sometimes if a particular guitar ordered by the customer fails our QC and in case we do not have stock, there will be delay in dispatching the guitar as we will have to procure a new piece.
In case of a pre- order or special orders, the shipping will extend beyond the period of 7 working days. This delay is due to the time taken to procure the product. Kindly confirm with us the timeline before you place the order for the product.
Express Shipping is available for customers around Mumbai and Pune. Kindly reach out to us and we can quote the shipping amount as per the location. We will only proceed with express shipping if the shipping fee is agreeable by the buyer.
Shipping charges are Free for products above Rs. 4000.
Please expect delays beyond our dispatch date. Once orders are dispatched, couriers are experiencing additional transit and zone-specific delays. This is because prevailing state and local lock-down rulings are frequently changing, natural disasters and public protests, which in turn is impacting their delivery timelines to you.
Once the product is dispatched, the speed of the courier is something that is beyond our control. We make sure to escalate during delays and along with your patience, we will get it delivered right to you.
Our working hours for logistics are 10 am- 6 pm, Tuesday - Saturday. We are working on Sundays for retail sale, service and enquiries over call and WhatsApp. We are closed on Mondays.