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Shipping Policy

  • Orders once placed will be processed within 2  working days. Sunday is non working day for courier and Mondays are non working day for John's Music.
  • In case of a Guitar, we go through a strict Setup procedure along with QC that ensure a quality product is delivered to you. 
  • In case of a pre- order or special orders, the shipping will extend the period of 7 working days. This delay is due to the time taken to procure the product. 
  • Express Shipping is for Customers based in Mumbai and Pune only as our store is located in these two areas. For other states, express shipping means it will be dispatched the next working day. If we fail to fulfil this commitment, express shipping charges will be refunded to you. 
  • Shipping charge mentioned for products are due to the high courier charges after Covid 19. We appreciate your understanding and cooperation during this difficult time. Please be assured that we are doing everything possible to ensure that your product reaches you in a timely manner.
  • We are also ensuring your safety by disinfecting all packages before, during, and after packing. 
  • Please expect delays beyond our dispatch date. Once orders are dispatched, couriers are experiencing additional transit and zone-specific delays. This is because prevailing state and local lock-down rulings are frequently changing, which in turn is impacting their delivery timelines to you.
  • It is our current experience that you need to expect shipping delays even beyond the ETA on your courier’s shipment tracking page. 

    Our working hours for logistics are 10 am- 6 pm, Tuesday - Saturday. This means that the order placed on Saturday will be shipped on the next Tuesday.


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